Reference

77ag Privacy Policy for Your Account Data

Our Privacy Policy explains what we collect when you open an account, verify your phone, sign in from a mobile device, or use DANA and QRIS.

Account accessWallet recordsDevice choicesContact requests
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77ag 77ag Privacy Policy for Your Account Data
CONTACT ROUTES

Browse Your Privacy Contact Options

A direct contact route helps you resolve a Privacy Policy question without guessing which account area to use. Tell us whether your request concerns account access, a wallet record, a device sign-in or the way we retain a particular detail. Include the phone or account reference you used, but never send a password or wallet PIN. We can then match the request to the right record and explain the next step.

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Account privacy

Ask about the details connected to your account, including phone verification records and sign-in history. Use the account help route and describe the change or access request you want us to assess.

Wallet records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, include the transaction reference and date. We use those details to locate the relevant payment entry without requesting your secret wallet credentials.

Device questions

If a mobile sign-in looks unfamiliar, contact us with the device type and approximate time. We can discuss the account-security record and help separate a normal device check from an access concern.

DATA HANDLING

Explore How We Handle Privacy Requests

We keep the Privacy Policy practical by linking each data category to an account action you can recognise.

Account details

We use the account information needed for access checks, phone verification, support replies and account administration. We do not ask you to place passwords, PINs or full wallet credentials inside a Privacy Policy request.

Payment references

A DANA, OVO, GoPay or QRIS reference helps us match a payment record to your account. Bank transfer and virtual account details may be retained for reconciliation, dispute handling and required records.

Cookies and devices

Cookies can remember settings, while device and connection signals can help identify an unusual sign-in. You can ask how these categories relate to your account, mobile browser path or lobby access.

Account security

Phone verification and sign-in checks are used to reduce mistaken access to your account. If your device changes, tell us promptly so we can examine the relevant access record with you.

Retention choices

We retain records only while they support account administration, payment reconciliation, security work or legal duties. Where local law permits, you can ask why a particular category remains stored.

Change requests

You may contact us to request access, correction, deletion or clarification where local law permits. Include your account reference and the exact data category so we can assess the request accurately.

Check Privacy Policy Answers Before Joining

These Privacy Policy answers address the account and payment questions we expect from Indonesian customers before they open an account. They explain what to send, what we may retain and how device, phone and wallet records fit into a request. If your situation is not listed, use the contact route above and describe the specific data point involved.

The 77ag Privacy Policy covers account details, phone verification, device and connection signals, cookies, support requests, payment references and retention. It applies when you access your account or contact us.

We use phone verification to support account access and help connect a request to the correct account. If you want clarification about that record, contact us with your account reference.

Yes. The Privacy Policy covers payment references linked to DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account records used for reconciliation and account support.

Send a privacy request through the account help route, identify the data category, and provide the account reference used for access. Where local law permits, we will assess the correction request.

Where local law permits, you can ask which account, payment, device or support records we retain and why. We may confirm account ownership before discussing details connected to your request.

Retention depends on the purpose of the record, such as reconciliation, security, account administration or legal duties. We review whether continued storage remains necessary rather than keeping every record indefinitely.

Contact us with the device type, approximate sign-in time and account reference, without sending your password or wallet PIN. We can examine the access record and explain the related Privacy Policy process.

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