Explore the legal terms behind your account
Our Legal notice sets out the conditions that apply when you create, use or close an account with us. We explain the account details we need, the phone verification step before account access, and the records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual
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account activity. Access and eligibility depend on local law, and we may pause an account when required details cannot be confirmed or a transaction needs clarification. If a payment status does not match your receipt, keep the reference and contact our support path so we can
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connect the request to the correct account record. The same page explains how policy changes are communicated and how you can ask for a correction or clarification. These terms apply to the services available through our Indonesia-facing site, including access from Yogyakarta where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.